Direct Express recognizes the right to confidentiality and privacy of every individual who visits our website, and has measures in place to maintain this right. This Privacy Statement outlines the information that Direct Express will collect from you if you use the website, and how we will use that information. It also provides information on the security measures in place to protect that information, and how you can customers update their Personally-Identifiable Information (as defined below) or request that we delete it from our database.
When you visit the Direct Express website we will not collect any Personally-Identifiable Information about you (such as your name, e-mail address, mailing address, telephone number etc.) unless you provide it to us voluntarily.
Use of Personally Identifiable Information
When you order from Direct Express we will ask you to set up an account which will include your name, e-mail address, mailing address, telephone number and your health profile and Medical history (If purchasing Prescription products) as well as certain other information to enable you to use the website and place orders for pharmaceuticals on the website, and to enable us to fulfill your orders. We may also collect information about your use of the website. We use the Personally-Identifiable Information to assess your orders, process your orders, ship and fulfill your orders (including providing information to a third party whom we engage for fulfillment purposes), administer your account and relationship with us, to contact you for any purposes relating to your use of the website and placing of orders, to improve and upgrade the website and for any other purpose relating to or incidental to your use of the website.
All information given to Direct Express, including medical history and personal information, are private and secure and will not be sold, rented or traded to any outside entity. Only Direct Express staff, and the staff at the dispensing pharmacy will view your file and the information contained therein. Your personal information will only be used to provide you with the products and services you have requested.
Periodically, Direct Express may randomly record user sessions to help improve the onsite experience of our visitors. We do not record any of your personal information during these sessions.