SHIPPING

DO YOU SHIP TO MY AREA?
Our orders are shipped free to all countries.

 

WILL MY ORDER BE SHIPPED THE SAME DAY I PURCHASE?
The products we sell are in stock for immediate delivery. However we have to check your order first to make sure that the shipping information is correct, after that the product you have ordered is packed and only then it is sent out. All these procedures take about 1-2 days.

 

WHAT ARE THE SHIPPING METHODS? WHEN CAN I EXPECT THE DELIVERY?

Express International Mail: the packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped. See your account section.

Shipping OptionRatesDeliveryTracking
Express International Mail Free 2 – 4 Weeks     Yes


Please, keep in mind that the time of delivery specified here is the estimated delivery time which is true for most cases, but cannot be guaranteed due to the probability of force majeure events described below.

Please, note that our company is not liable for extended delays due to the customs inspections of international mail.

Also, we shall not be liable for delays in deliveries due to mail disruptions during the Christmas and New Year celebration, natural disasters, strikes and other events which disrupt mailing process being beyond our control.

 

WHAT ARE THE SHIPPING RATES?
We offer free shipping on all products.

 

RETURNS POLICY

WHAT IS YOUR RETURNS POLICY?

We only accept returns if theres a defect with our product and the item is returned within 14 days of arrival. The cost of returning the product is the responsibility of the buyer. Once the product has been received by Direct Express and been inspected and the defect has been confirmed, we will either send you a new replacement product or give you a refund for the cost of the product depending on your preference.

 

THERE IS A DEFECT WITH THE PRODUCT WHAT SHOULD I DO?

Please contact us first via email at support@directexpress.store and we will provide the address to send the product back to us. When we receive the product back and have confirmed there is a defect we will either refund your money or send a replacement product depending on your preference.

 

HOW TO ORDER

WHAT SHOULD I DO TO ORDER FROM YOU?
NOTE: We only accept orders placed on the website. We do not accept orders over the phone or by e-mail messaging.

If you wish to order a product from us you are to do the following:

Choose the amount of product you wish to buy.

Choose the product you want to purchase by clicking “Add to Cart” button
Fill in the order information required.
Check all the fields, product quantity and press the “Submit transaction” button.
If the order is accepted you will see the notification on the screen and the order confirmation message will be automatically sent to the e-mail address you specify. This message is very important, in case you do not receive it within 10 minutes, let us know and we will resend it. This message can be downloaded from your account section.

 

WHAT PAYMENT METHODS DO YOU HAVE?
We have the following payment methods:

Payment by a credit card

Payment by Paypal

Payment by Bitcoin and Altcoins

 

WHEN WILL YOU ACTUALLY POST THE CHARGE?
The order procedure is executed in the following way:

As soon as you fill in the form at the checkout page and press the “Submit” button, the information is transmitted to our processing centre where it is checked and thus the credit card is charged.
As soon as the payment is authorized, your order is approved and processed.

 

IS IT SECURE TO GIVE MY CREDIT CARD INFORMATION AT YOUR SITE?
We take the security of our customers seriously and thus we take reasonable steps to protect your information. For submitting the order you are redirected to the secure order page. The security of the page can be easily checked: an icon resembling a padlock is displayed on the bottom of most browsers window, this shows that the information you insert into the form is SSL (Secure Socket Layer) encrypted when transmitted to our credit card processing company. Please remember that a secure page begins with “https:” while insecure ones begin with “http:” without the “s” at the end.

In addition to Web browser security, our servers are checked daily for any security risks by reputable companies such as McAfee and WebSafe. You can check our security certificates here:

https://www.ssllabs.com/ssltest/analyze.html?d=directexpress.store&latest
 

MANAGING ORDERS

HOW CAN I CHECK THE STATUS OF MY ORDER?
There are 2 options to do that:

to contact our support team (Contact Us)
to check the status from the web site (Account)

Your bonus, the status of your recent order, the dispatch date and the approximate day of the delivery can be checked in your account section. To enter your account section you need to insert the order number, your e-mail address and the verification code (the digits in the box next to the “Verification code” field).

The tracking number can also be obtained from the same page.

 

THE ORDER HAS NOT BEEN SENT OUT YET. I NEED TO CHANGE THE SHIPPING DETAILS. WHAT SHOULD I DO?
In your account section you can leave us a message to cancel the order or to change the shipping information.

 

I NEED TO CANCEL THE ORDER. PLEASE, ADVISE.
Please check our Reimbursements and Returns Policy.